Claims can be very stressful, but we are here to help smooth the journey for you. 😄🚗

In the event of a FAULT claim being made against your policy, Rooster will require payment of the full annual premium in all circumstances, including any remaining instalments on your finance plan where applicable. Just to clarify a fault claim is recorded when an accident is either the driver’s fault or not the driver’s fault, but the cost can’t be claimed from another party.

We will not issue any return premium upon any amendments to your policy, such as a change of vehicle, where a reduction in premium may usually be due or cancellation of your policy.

Please be advised that if you are paying by monthly instalments and the policy is cancelled, any unpaid instalments will still need to be repaid and the cancellation will result in the full outstanding balance being due. We will however allow you to carry on your direct debit arrangement if this helps.

​This also applies when a claim is still pending until it is fully closed as non-fault. At the point your claim is closed as non-fault it will be recalculated.

You will still be able to make amendments on your policy, such as a change of vehicle.
​

Remember we are here to support you in anyway as we appreciate that dealing with a claim can be stressful. Please contact us on Live Chat via the app anytime from 10-6pm Monday to Friday and at the weekend 10-2pm, alternatively email us on hello@joinrooster.co.uk.