This documentation is out of date. For up-to-date information, see Rovo Agents.
To find out what’s new in Rovo or how to upgrade, see recent changes to Rovo beta.
When you’re creating an Agent, you can provide an Additional support link that the Agent will use to direct people when it’s not able to respond.
You can provide any of the following links as additional support:
URLs
Slack channels
@ mentions
Jira projects
Team profiles
Why you should provide additional support
Providing an Additional support link will not only get people the help they need, but also provide a way to get feedback on their experience with your Agent. For example, you can direct people to a monitored Slack channel to report on how the Agent could be improved.