The new auction clock in RFH Auction (app on Floriday) works via your web browser. This means you don’t need to install any separate software, but your computer, monitor, keyboard and internet connection must be properly configured. With the right hardware and settings, you can avoid delays and buy reliably.
In this article you will find more information about:
1. Web browser and updates: how RFH Auction works best
RFH Auction runs in a web browser. We recommend using Google Chrome / Chromium. This performs better than other browsers.
Make sure your browser, operating system and drivers are always up to date. How you do this depends on your internet connection:
1a. Updates via your own internet connection
Are you bidding at the auction using your own (business) internet connection? If so, you can usually install updates yourself.
Browser (preferably Chrome)
Open your browser.
Go to Settings.
Select About [browser name]. The browser will automatically check for updates and ask you to install them
Operating system (Windows)
Go to Settings via the Start menu.
Select Update & Security.
Do you see a button to update to Windows 11? If so, click Download.
1b. Updates via the Marketplace network (MPN)
Do you buy at auction using MPN? Then updating may be more difficult. This is because you cannot install updates for Windows or your browser via MPN.
Limited internet access
Can’t access the download servers? Then temporarily use a different internet connection, such as a mobile hotspot or another network.
This will allow you to download the updates.
System administration
Is your computer managed by an internal or external IT team? Ask them to install the updates for you. They can often handle this centrally.
Are you genuinely unable to update due to technical limitations?
Then please contact our Client Contact Centre. We’d be happy to help you find a solution.
TIP 1: When bidding, do not use any extra windows or overlays over the clock (such as notifications or other programmes)
TIP 2: Perform updates at a quiet time, for example after the auction has ended. Sometimes your computer will restart. If it isn’t working properly, ask your system administrator or IT support for help.
2. Computer (laptop or desktop)
Use a modern computer as standard. A processor that is too old or underpowered can cause delays. Recommended minimum specifications:
Processor: minimum Intel i5 or AMD Ryzen 5
RAM: 16 GB (minimum DDR4)
Operating system: Windows 11, always with the latest updates
Age: maximum 5 years old
Tip: when purchasing a new workstation, do not choose entry-level models. A slightly more powerful processor ensures a more stable purchasing experience.
3. Monitor: more important than you think
The monitor / computer screen plays a major role in fast and enjoyable shopping. Recommended specifications:
Resolution of at least 1920 x 1080 (Full HD)
A screen with a higher refresh rate (e.g. 120 Hz)
Support for variable refresh rate (VRR). For example, G-Sync, FreeSync or universal.
Please note!
Are you using a 240 Hz screen? Then you’ll also need a faster computer.
4. Keyboard
Speed is important when gaming, so the keyboard matters too!
Our advice is to use a keyboard with:
Very low input lag (under 5 ms)
1000 Hz polling rate
This ensures your actions are processed instantly.
5. Video connection (monitor cables)
Make sure your computer, monitor (display) and cables are compatible.
Are you using HDMI? Ensure support for HDMI 2.1b and suitable cables.
Are you using DisplayPort (DP)? Ensure support for DP 1.4 and a suitable DP cable.
Important: The graphics card must support the chosen resolution and refresh rate.
6. Internet and network
A stable connection is crucial. Our advice:
Use a wired internet connection (not Wi-Fi)
A stable connection of at least 100Mb/s is important
7. Firewall and security
Are you on a corporate network? If so, it’s a good idea to share this information with your IT department. Whilst a secure network is important, certain settings need to be enabled to ensure the auction clocks work properly:
Ensure that STUN traffic is permitted through any firewalls. This is necessary for the audio in RFH Auction. We use LiveKit for this. Read more information here about configuring firewalls for LiveKit.
Ensure that NTP/time synchronisation is permitted and configured on the workstations; this is necessary to log in to Floriday (manual updating carries a risk when ‘Daylight Saving Time’ begins).
Tip: check firewall and network rules in advance.