How to Deposit via PSE (COP)

Step 1. Open the Deposit page

Click the Deposit button at the top of the homepage or follow this link

Step 2. Select COP as your currency

Open the Fiat tab and click the currency selection arrow
Find and choose COP

Step 3. Choose a deposit method

Select PSE in the Recommended for You section

💡 Tip: choose recommended methods — they are the most reliable for your location.

Step 4. Enter the amount and your details

Fill in your name, email, phone number, address
Select your document type (CC or NIT) and enter the ID number
Choose any amount from 1000 to 3000000 COP

💡 Tip: Select CC (National ID, 6–10 digits) or NIT (Company Tax ID, 10 digits).
Enter your name, email, phone number, and identification number exactly as they are registered with your bank — otherwise the payment may be declined.

Step 5. Click deposit

Click the Deposit button

💡 Tip: If you want to receive the bonus, check the box next to it before making the deposit. Bonus is only credited for deposits that meet the minimum amount for the bonus.

Step 6. Complete the payment

After clicking the Deposit button, the payment window will open
Select your bank from the dropdown list
All other details will be entered automatically from the previous page (amount, name, ID, email, phone, address)
Click Pay to confirm the payment

Step 7. Authorize and confirm the payment

Accept the checkboxes to authorize data processing and agree to the terms and conditions
Enter the verification code sent to your email
Click Pay with PSE to complete the payment
Select the correct option for your account (Personal / Business) and log in with your online banking credentials to confirm the payment

Step 8. Wait for the payment to process

You will see a confirmation screen saying that your transaction is being processed. This usually takes just a few minutes

Deposit Not Credited

Don’t worry — this can sometimes happen due to technical reasons. Here are the most common causes and solutions:

Deposit Not Credited
Your deposit may still be processing.
💡 What to do: Wait up to 30–60 minutes. If the funds still do not appear, contact Support and attach your receipt or bank payment confirmation.
Payment Gateway Error
The payment page displayed an error or failed to load.
💡 What to do: Wait 10-15 minutes and try again, or choose a different payment method.
Wrong Amount or Canceled Payment
The amount entered was incorrect, or the payment was canceled.
💡 What to do: Generate a new payment and try again.
Wrong Amount Debited but Not Credited
An incorrect amount was debited from your account but was not credited to your balance.
💡 What to do: Contact Support and attach your receipt or bank confirmation for verification.

Need additional help with your deposit?

If you have any questions or issues with your deposit, contact our support team via live chat or email support@coins.game — we’re here to help you 24/7.

Crypto: How to Deposit

Fiat Currencies: How to Deposit