How to Deposit via Efecty (COP)

Step 1. Open the Deposit page

Click the Deposit button next to your avatar or follow this link

Step 2. Select COP as your currency

Open the Fiat tab and click the currency selection arrow
Find and choose COP

Step 3. Choose a Deposit method

Select Efecty in the Recommended for You section

💡 Tip: choose recommended methods — they are the most reliable for your location.

Step 4. Enter the amount and your details

Fill in your name, email
Select your document type (CC or NIT) and enter the ID number
Choose any amount from 1000 to 3000000 COP

💡 Tip: Select CC (National ID, 6–10 digits) or NIT (Company Tax ID, 10 digits).
Enter your name, email, and identification number exactly as they are registered with your bank — otherwise the payment may be declined.

Step 5. Click Deposit

Click the Deposit button

💡 Tip: If you want to receive the bonus, check the box next to it before making the deposit. Bonus is only credited for deposits that meet the minimum amount for the bonus.

Step 6. Complete the payment

After clicking the Deposit button, the payment window will open
Click Pay to confirm the payment
Click Receive to download/print the voucher
Pay in cash at any Efecty point

💡 Tip: Keep the voucher and receipt until the funds are credited — you may need it for Support if something goes wrong.

Step 7. Wait for the payment to process

Return to the site; the payment processes automatically
Funds should appear shortly (usually within 2 minutes)

Deposit Not Credited

Don’t worry — this can sometimes happen due to technical reasons. Here are the most common causes and solutions:

Deposit Still Processing
Your deposit may still be on its way.
💡 What to do: Wait up to 30–60 minutes. If the funds still do not appear, contact Support and attach your Efecty receipt or bank payment confirmation.
Payment Gateway Error
The payment page displayed an error or failed to load (as shown in the screenshot).
💡 What to do: Wait a few minutes and try again, or choose a different payment method.
Voucher Expired or Wrong Amount
The payment was not completed, or the amount entered was incorrect.
💡 What to do: Generate a new voucher and pay again.
Wrong Amount Debited but Not Credited
An incorrect amount was debited from your account but was not credited to your balance.
💡 What to do: Contact Support and attach your receipt or bank confirmation for verification.

Need additional help with your deposit?

If you have any questions or issues with your deposit, contact our support team via live chat or email support@coins.game — we’re here to help you 24/7.

Crypto: How to Deposit

Fiat Currencies: How to Deposit