Step 1. Open the Deposit page
Click the Deposit button at the top of the homepage or follow this link
Step 2. Select CAD as your currency
Open the Fiat tab and click the currency selection arrow
Find and choose CAD
Step 3. Choose a deposit method
Select Interac in the Recommended for You section
π‘ Tip: choose recommended methods β they are the most reliable for your location.
Step 4. Enter the amount and your details
Enter your Phone Number
Choose any amount from 5 - 3000 CAD
Click the Deposit button
π‘ Tip: If you want to receive the bonus, check the box next to it before making the deposit. Bonus is only credited for deposits that meet the minimum amount for the bonus.
Step 5. Choose Payment Method
Request Money β select your bank, click Deposit, confirm in your banking app
Or Interac e-Transfer β tick the box, copy the details, send transfer manually, then click Return to Merchant
Step 6. Wait for Confirmation
The deposit usually appear in your account in a few minutes. If the deposit does not appear within 30β60 minutes, please contact support and attach your payment receipt.
Deposit Not Credited
Donβt worry β this can sometimes happen due to technical reasons. Here are the most common causes and solutions:
Deposit Still Processing
Your Interac transfer may still be on its way.
π‘ What to do: Wait up to 30β60 minutes. If funds do not appear, contact Support.To help us locate your deposit, we need one clear screenshot that shows the 12-character reference number starting with CA (example:
CA123aBc789d).You can find the reference number in the Interac confirmation email or in the URL of the 'Accept/Decline' page when you opened the money request.
Payment Gateway Error
The Interac payment page displayed an error or failed to load (as shown in the screenshot).
π‘ What to do: Wait 10-15 and try again, or choose a different payment method.
Wrong Amount or Canceled Transfer
The amount entered was incorrect or the transfer was canceled.
π‘ What to do: Generate a new transfer and send it again.Wrong Amount Debited but Not Credited
An incorrect amount was debited from your bank account but not credited to your balance.
π‘ What to do: Contact Support and attach your Interac 12-character reference number.
Need additional help with your deposit?
If you have any questions or issues with your deposit, contact our support team via live chat or email support@coins.game β weβre here to help you 24/7.