Step 1. Open the Deposit page
Click the Deposit button at the top of the homepage or follow this link
Step 2. Select CAD as your currency
Open the Fiat tab and click the currency selection arrow
Find and choose CAD
Step 3. Choose a deposit method
Select Interac in the Recommended for You section
Tip: choose recommended methods — they are the most reliable for your location.
Step 4. Enter the amount and your details
Phone number
Choose any amount from 5 to 3000 CAD
Step 5. Click deposit
Click the Deposit button
Tip: If you want to receive the bonus, check the box next to it before making the deposit. Bonus is only credited for deposits that meet the minimum amount for the bonus.
Step 6. Complete the payment
After clicking the Deposit button, you will be redirected to a payment window
Select your bank, click Deposit, confirm in your banking app
Check the box, copy the details, send transfer manually, then click Return to Merchant
Step 7. Wait for the payment to process
Return to the site; the payment processes automatically
Funds should appear shortly (usually within a 30 minutes)
Deposit Not Credited
Don’t worry — this can sometimes happen due to technical reasons. Here are the most common causes and solutions:
Deposit Not Credited
Your deposit may still be processing.
What to do: Wait up to 30–60 minutes. If the funds still do not appear, contact Support and attach your receipt or bank payment confirmation.
Payment Gateway Error
The payment page displayed an error or failed to load.
What to do: Wait 10-15 minutes and try again, or choose a different payment method.Example 1: Generic error with no details
Example 2: "no payment system found with such params or payment system is disabled"
Wrong Amount or Canceled Payment
The amount entered was incorrect, or the payment was canceled.
What to do: Generate a new payment and try again.Wrong Amount Debited but Not Credited
The amount debited from your account does not match what was credited to your balance.
What to do: Contact Support and attach your receipt or bank confirmation for verification.
Common Questions
My deposit didn't arrive after 30 minutes.
Contact our live support via chat or email (support@coins.game). Make sure you have your payment slip ready — our support team will need it to locate your missing deposit.
To help us locate your deposit, we need one clear screenshot that shows the 12-character reference number starting with CA (example: CA123aBc789d).
You can find the reference number in the Interac confirmation email or in the URL of the 'Accept/Decline' page when you opened the money request.
I get an error when trying to deposit.
If you get an error before being redirected to a partner's website, the method may be temporarily unavailable due to provider maintenance, or no route is currently available. In both cases, please try again later.
Need additional help with your deposit?
If you have any questions or issues with your deposit, contact our support team via live chat or email support@coins.game — we’re here to help you 24/7.