Step 1. Open the Deposit page
Click the Deposit button next to your avatar or follow this link
Step 2. Select CLP as your currency
Open the Fiat tab and click the currency selection arrow
Find and choose CLP
Step 3. Choose a Deposit method
Select Multicaja Transferencia
Step 4. Enter the amount and your details
Fill in your email
Choose any amount from 5 000 to 500 000 CLP
Click the Deposit button
Step 5. Complete the payment
After clicking the Deposit button, the payment window will open
Choose your Bank and click on it
Step 6. Complete the payment
Log in to your bank
Confirm the payment in your bank app (SMS code, token, or mobile app)
You will see a success message
Step 7. Wait for the payment to process
Return to the site; the payment processes automatically
Funds should appear in 1 to 30 minutes
Deposit Not Credited
Don’t worry — this can sometimes happen due to technical reasons. Here are the most common causes and solutions:
Deposit Not Credited
Your deposit may still be processing.
What to do: Wait up to 30–60 minutes. If the funds still do not appear, contact Support and attach your receipt or bank payment confirmation.
Payment Gateway Error
The payment page displayed an error or failed to load.
💡 What to do: Wait 10-15 minutes and try again, or choose a different payment method.Example 1: Generic error with no details
Example 2: "no payment system found with such params or payment system is disabled"
Wrong Amount or Canceled Payment
The amount entered was incorrect, or the payment was canceled.
💡 What to do: Generate a new payment and try again.Wrong Amount Debited but Not Credited
The amount debited from your account does not match what was credited to your balance.
💡 What to do: Contact Support and attach your receipt or bank confirmation for verification.
Common Questions
How long does it usually take for a deposit to arrive?
Due to the nature of P2P deposits, it can take up to 30 minutes for funds to appear on your coins.game balance. If you still haven't received the funds after 30 minutes, please contact our support team for further assistance.
My deposit didn't arrive after 30 minutes.
Contact our live support via chat or email (support@coins.game). Make sure you have your payment slip ready — our support team will need it to locate your missing deposit.
I get an error when trying to deposit.
If you get an error before being redirected to a partner's website, the method may be temporarily unavailable due to provider maintenance, or no route is currently available. In both cases, please try again later.
Need additional help with your deposit?
If you have any questions or issues with your deposit, contact our support team via live chat or email support@coins.game — we’re here to help you 24/7.