Step 1. Open the Deposit page
Click the Deposit button next to your avatar or follow this link
Step 2. Select CLP as your currency
Open the Fiat tab and click the currency selection arrow
Find and choose CLP
Step 3. Choose a Deposit method
Select Khipu
Step 4. Enter the amount and your details
Fill in your Email
Choose any amount from 5000 to 500000 CLP
Step 5. Click deposit
Click the Deposit button
Tip: If you want to receive the bonus, check the box next to it before making the deposit. Bonus is only credited for deposits that meet the minimum amount for the bonus.
Step 6. Complete the payment
After clicking the Deposit button, the payment window will open
Choose Persona (Personal) or Empresa (Business)
Click on your bank’s logo from the list
Proceed to the next step to complete the payment
Tip: If your bank is not displayed, click Mostrar todos to see the full list.
Step 7. Log in to your Bank
Enter your RUT (Chilean national ID)
Enter your Online Banking Password
Click Ingresar to continue
Step 8. Wait for the payment to process
Return to the site; the payment processes automatically
Funds should appear within a few minutes
Deposit Not Credited
Don’t worry — this can sometimes happen due to technical reasons. Here are the most common causes and solutions:
Deposit Not Credited
Your deposit may still be processing.
What to do: Wait up to 30–60 minutes. If the funds still do not appear, contact Support and attach your receipt or bank payment confirmation.
Payment Gateway Error
The payment page displayed an error or failed to load (as shown in the screenshot).
What to do: Wait 10-15 minutes and try again, or choose a different payment method.Example 1: Generic error with no details
Example 2: "no payment system found with such params or payment system is disabled"
Wrong Amount or Canceled Payment
The amount entered was incorrect, or the payment was canceled.
What to do: Generate a new payment and try again.Wrong Amount Debited but Not Credited
An incorrect amount was debited from your account but was not credited to your balance.
What to do: Contact Support and attach your receipt or bank confirmation for verification.
Common Questions
How long does it usually take for a deposit to arrive?
Due to the nature of P2P deposits, it can take up to 30 minutes for funds to appear on your coins.game balance.
My deposit didn't arrive after 30 minutes.
Contact our live support via chat or email (support@coins.game). Make sure you have your payment slip ready — our support team will need it to locate your missing deposit.
I get an error when trying to deposit.
If you get an error before being redirected to a partner's website, the method may be temporarily unavailable due to provider maintenance, or no route is currently available. In both cases, please try again later.
Need additional help with your deposit?
If you have any questions or issues with your deposit, contact our support team via live chat or email support@coins.game — we’re here to help you 24/7.