Step 1. Open the Deposit page
Click the Deposit button at the top of the homepage or follow this link
Step 2. Select COP as your currency
Open the Fiat tab and click the currency selection arrow
Find and choose COP
Step 3. Choose a deposit method
Select SuRed in the Other section
Step 4. Enter the amount and your details
Fill in your name, email
Select your document type (CC or NIT) and enter the ID number
Choose any amount from 1000 to 3000000 COP
π‘ Tip: Select CC (National ID, 6β10 digits) or NIT (Company Tax ID, 10 digits).
Enter your name, email, phone number, and identification number exactly as they are registered with your bank β otherwise the payment may be declined.
Step 5. Click deposit
Click the Deposit button
π‘ Tip: If you want to receive the bonus, check the box next to it before making the deposit. Bonus is only credited for deposits that meet the minimum amount for the bonus.
Step 6. Complete the payment
After clicking the Deposit button, the payment window will open
Enter the email
Click Pay to confirm the payment
Step 7. Wait for the payment to process
You will see a confirmation screen saying that your transaction is being processed. This usually takes just a few minutes
Deposit Not Credited
Donβt worry β this can sometimes happen due to technical reasons. Here are the most common causes and solutions:
Deposit Not Credited
Your deposit may still be processing.
π‘ What to do: Wait up to 30β60 minutes. If the funds still do not appear, contact Support and attach your receipt or bank payment confirmation.
Payment Gateway Error
The payment page displayed an error or failed to load.
π‘ What to do: Wait 10-15 minutes and try again, or choose a different payment method.
Wrong Amount or Canceled Payment
The amount entered was incorrect, or the payment was canceled.
π‘ What to do: Generate a new payment and try again.Wrong Amount Debited but Not Credited
An incorrect amount was debited from your account but was not credited to your balance.
π‘ What to do: Contact Support and attach your receipt or bank confirmation for verification.
Need additional help with your deposit?
If you have any questions or issues with your deposit, contact our support team via live chat or email support@coins.game β weβre here to help you 24/7.