Step 1. Open the Deposit page
Click the Deposit button at the top of the homepage or follow this link
Step 2. Select COP as your currency
Open the Fiat tab and click the currency selection arrow
Find and choose COP
Step 3. Choose a deposit method
Select SuRed
Step 4. Enter the amount and your details
First and last name
Email address
Document Type (CC or NIT)
ID number
Choose any amount from 1000 to 3000000 COP
Tip: Select CC (National ID, 6–10 digits) or NIT (Company Tax ID, 10 digits).
Enter your name, email, phone number, and identification number exactly as they are registered with your bank — otherwise the payment may be declined.
Step 5. Click deposit
Click the Deposit button
Tip: If you want to receive the bonus, check the box next to it before making the deposit. Bonus is only credited for deposits that meet the minimum amount for the bonus.
Step 6. Complete the payment
After clicking the Deposit button, the payment window will open
Enter the email
Click Pay to confirm the payment
Step 7. Wait for the payment to process
You will see a confirmation screen saying that your transaction is being processed.
Step 8. Wait for the payment to process
Return to the site; the payment processes automatically
Funds should appear shortly (usually within a 30 minutes)
Deposit Not Credited
Don’t worry — this can sometimes happen due to technical reasons. Here are the most common causes and solutions:
Deposit Not Credited
Your deposit may still be processing.
What to do: Wait up to 30–60 minutes. If the funds still do not appear, contact Support and attach your receipt or bank payment confirmation.
Payment Gateway Error
The payment page displayed an error or failed to load.
What to do: Wait 10-15 minutes and try again, or choose a different payment method.Example 1: Generic error with no details
Example 2: "no payment system found with such params or payment system is disabled"
Wrong Amount or Canceled Payment
The amount entered was incorrect, or the payment was canceled.
What to do: Generate a new payment and try again.Wrong Amount Debited but Not Credited
The amount debited from your account does not match what was credited to your balance.
What to do: Contact Support and attach your receipt or bank confirmation for verification.
Common Questions
How long does it usually take for a deposit to arrive?
Due to the nature of P2P deposits, it can take up to 30 minutes for funds to appear on your coins.game balance.
My deposit didn't arrive after 30 minutes.
Contact our live support via chat or email (support@coins.game). Make sure you have your payment slip ready — our support team will need it to locate your missing deposit.
I get an error when trying to deposit.
If you get an error before being redirected to a partner's website, the method may be temporarily unavailable due to provider maintenance, or no route is currently available. In both cases, please try again later.
Need additional help with your deposit?
If you have any questions or issues with your deposit, contact our support team via live chat or email support@coins.game — we’re here to help you 24/7.