❗️Please note: Verification is not a mandatory requirement on our platform, but it may be requested at any time.
Basic Verification Without Documents
If your personal information (full name and date of birth) is filled in and your email address is verified, you have completed the first stage of verification. However, additional documents may still be requested by our Security Department at any moment.
How to Complete Document Verification (Basic Level)
To complete Basic Level verification, you’ll need to provide a valid government-issued ID. This can be a passport (domestic or international), national ID card, driver’s license, etc.
Step-by-step guide for Basic Verification
Log in to your coins.game account
Click your avatar, then select "Global Settings" from the dropdown
Go to the "Personal Information" section. There, you’ll see a "Verification" button — click it to begin
A third-party verification window will open where you’ll upload your documents. You'll need to:
Select your country of citizenship
Choose the type of document you will use for verification
Photograph both sides of the document
Complete a live selfie as instructed
After submitting your documents and selfie, you’ll receive one of two initial messages:
Verification Successful
Verification Failed
Once uploaded, your documents will be reviewed by our Security Department. Document review may take up to 48 hours.
These are messages from the external service and do not reflect the final decision.
We will notify you of the final decision via chat. If you'd prefer to be notified via email, please let us know in advance through chat.
🏠 How to Complete Document Verification (Advanced Level)
For Advanced Level verification, you’ll need to provide Proof of Address. This can be a utility bill, bank statement, or other official documents.
📌 Document Requirements:
Do not use mobile flash when taking a photo
All information must be clearly visible, even after slight zoom
The document must be undamaged (no tears, duplicates, etc.)
The document must be valid and not expired
You must upload a photo or a PDF — screenshots are not accepted
🔐 Please note: until your verification is complete, withdrawals and bonuses may be temporarily unavailable.