If you elected to either use insurance, or collect a deposit as your Ruckify protection plan, you have the option to file a dispute and initiate a claim.

You can do this by following the steps below:

  • account -> my bookings -> booking in question -> disputes -> insurance claim

When you are submitting a dispute, please make sure to include as much detail as possible. You are able to add pictures and videos after you submit the dispute claim. We encourage you to always take pictures and videos of your item before and after it is booked to have proof of the original condition.

If you have chosen to opt out of our Protection plans, it is up to you to settle the issue with the member who booked your item.

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