In our unified text inbox, all users share access to the same incoming messages. When any one user reads a message, it marks it as read across the entire team. This shared-read functionality means that red badge notifications, which typically indicate unread messages specific to an individual user, would not be effective in reflecting actual unread status for each team member.
To ensure timely alerts, we recommend enabling push notifications. iPhone users can set the banner style to persistent for uninterrupted visibility when a new message arrives.