How It Works
When you receive a guest message, you’ll now see an AI icon on the thread (visible on the most recent message only).
Identifies the correct reservation (past, upcoming, cancelled, or multiple)
Pulls data from the appropriate Guest Guide
References your saved responses
Analyzes guest intent
Generates a suggested reply for you to review
You remain fully in control. Simply review and click insert.
Why We Don’t Auto-Respond
We absolutely could auto-send replies. But we believe protecting your guest relationships is more important.
Some guest messages require human judgment — especially if a guest is frustrated or needs special attention. We want you to stay connected to your operations, not disconnected from them.
As we continue to refine accuracy, keeping you in control helps ensure quality, accountability, and stronger guest relationships.