The Five-Star Review feature helps you catch unhappy guests before they leave a bad review, allowing you to resolve their concerns first. When guests have a great experience, you can encourage them to leave a positive review on sites like Google. This helps you highlight exceptional guest experiences and build credibility.
1. Create a Survey
Set up a survey to collect feedback from guests who rate their stay four stars or less.
A sample survey is already included in your account.
2. Create a Scheduled Message
In the Scheduler, create a new scheduled message that includes the [FiveStarLink] macro.
A sample message is available in your account.
Sample Message:
Thank you for staying with us. How would you rate your experience at [Rental]? [FiveStarLink]
3. Configure Five-Star Review Settings
Add the review site URLs (Google, Yelp, etc.) where you want guests to leave a review if they give a five-star rating
In the bottom dropdown, select “4 Star and Below Survey”
Click Save
4. How It Works
When guests receive the rating message and click the link, they’ll see a screen with five stars:
If they select five stars, they’ll be prompted to leave a public review on one of the sites you added
If they select four stars or below, they’ll be taken to the internal survey you created to collect feedback
5. Finding Your Google Review Link
Go to your Google Business Profile and click Manage Now
Scroll halfway down the page
On the right side, click “Get Reviews” to copy your review link
Click on the link to get the Google Reviews link, and add the link in the settings for the Five-Star Review.
