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Why are my Rakeback bonuses not appearing in my main balance?

When opening crates, receiving Rakeback rewards, or claiming daily bonuses on RugsDotFun, you may sometimes notice that the rewards do not appear instantly in your main balance. Instead, some rewards are sent to your Piggybank.

This article explains why this happens, how to identify Piggybank rewards, and how to unlock them.


Understanding Reward Allocation

Rewards on RugsDotFun can go to two places:

  1. Main Balance – immediately usable.

  2. Piggybank – stored temporarily until certain conditions are met.

The Piggybank is a system designed to support player progression and engagement.


How to Tell If a Reward Went to the Piggybank

You will see a pig icon on the reward tile when a reward is being sent to the Piggybank.
If this icon appears, it means the reward will not go to your main balance yet.


Why Are Some Rewards Sent to the Piggybank?

Certain rewards (especially from Rakeback crates or bonuses) are intentionally stored in the Piggybank to encourage:

  • Completing tasks

  • Progressing through milestones

  • Continuing user engagement

This helps maintain fair progression and reward pacing across the platform.


How to Unlock Your Piggybank Rewards

Funds in your Piggybank unlock once you meet specific requirements such as:

  • Completing tasks or objectives

  • Reaching Tier 25 in the RugPass

  • After unlocking, your Piggybank contents will automatically transfer to your main balance.

Note:
The Piggybank resets at the end of each month. Any unclaimed funds are lost after the reset. For every new Piggybank, if you don’t claim during the first month, an additional month is automatically added to match the amount - for all players.


Types of Crates & Where Their Rewards Go

RugsDotFun has four types of crates. Each type behaves differently in terms of reward allocation:


1. Level-Up Crates (Iron → Celestial)

- Iron Crate : level 1+
- Bronze Crate : level 10+
- Silver Crate : level 20+
- Gold Crate : level 30+
- Platinum Crate : level 40+
- Diamond Crate : level 50+
- Emerald Crate : level 60+
- Amethyst Crate : level 70+
- Mythic Crate : level 80+

- Celestial Crate : level 90+

  • Earned as you level up.

  • Rewards always go directly to your main balance.


2. Rakeback Crate Drops

  • Appear randomly as you play.

  • Rewards can be one of three types:

    • Sent to the Piggybank

    • Sent to your Main Balance

    • Sidebet Boosts (stored in the crate section)

      • If you have 2 boosts, one auto-activates.


3. Referral Crates

  • Earned when you or your referral reaches Level 20.

  • Rewards always go to your main balance.


4. Special Event Crates

  • Given during events such as:

    • Halloween

    • Thanksgiving

    • Christmas

    • New Year

  • Reward behavior varies depending on the event but may include Piggybank rewards.


Crate Cooldowns

  • All crates have different cooldown periods, depending on their type and rarity.

  • Cooldowns determine how frequently you can receive or open them.


FAQs

Q: How do I check if my reward went to the Piggybank?
A: Look for the pig icon when the reward pops up.

Q: What if I don’t unlock the Piggybank?
A: The rewards stay locked until requirements are met.
The Piggybank resets at the end of each month. Any unclaimed funds are lost after the reset. For every new Piggybank, if you don’t claim during the first month, an additional month is automatically added to match the amount - for all players.

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