We encourage all players who feel their gambling activity may be becoming difficult to manage to take a break through our self-exclusion option.
Self-exclusion allows you to permanently/temporarily lock access to your account and pause all gambling activity for a permanent or a selected period of time.
What Happens During Self-Exclusion?
While self-exclusion is active:
You will not be able to access or use your account
Deposits, Withdrawals, wagering, and gameplay will be disabled
Rewards and referrals earnings will be unavailable
Promotional emails and marketing communications will stop
As of right now, self-exclusion fully restricts account activity, including withdrawals and opening crates.
Available Self-Exclusion Periods
At this time, the following exclusion durations are available:
2 Day Cool Off
1 Week Cool Off
1 Month Exclusion
2 Month Exclusion
3 Month Exclusion
6 Month Exclusion
1 Year Exclusion
Permanent Exclusion
How to Request Self-Exclusion
To activate self-exclusion, please contact our Customer Support team through live chat or email and request account self-exclusion.
Once confirmed, the exclusion will be applied immediately.
Please note that Customer Support cannot remove or shorten an active self-exclusion period once it has been confirmed.