Group Conversations (Community Chat)

Ruh Care allows you to set up community chats (group conversations) for clients.

In a group chat, clients can share text, photos, and documents. This is helpful to hold groups of clients, or families, accountable together.

Clients will be able to see each other's first name and last names. Therapists must be the ones to initiate a community chat and must be in a community chat, as for security and privacy, clients cannot initiate a conversation privately.

In chat, Click "New Conversation." Then, select the participants or client groups that you would like to include.

Click the "New" button to initiate the chat. You can utilize the pencil icon next to the Chat title to rename the chat. Groups can be renamed at any time.

You can also launch a group chat by navigating to your calendar and clicking on a group appointment. You'll see the option to quickly create/launch a Community Chat conversation with participants.

If you'd like to modify the participants in a community chat, you can do so on the right-hand panel when you have selected the chat.

First, filter your conversations to show only Community Chats, by selecting "Community Chats."

Then, select the conversation you would like to edit. Click on the "Add Participants" button in the upper right-hand corner.

From there, you can add and remove participants from the pop-up menu. Search for clients to add on the left side, and use the X-marks to remove any participants. Click the blue "Update Conversation" to save your changes.

Note: a client who is part of a "Community Chat" associated with their group, will retain access to that chat while archived. To manually remove the client from the community chat, you can simply remove them directly from the group conversation by hovering over the "X".