There may be instances where a therapist and/or client does not wish to receive a notification every time a chat message is received, either from a direct message, or a community chat. These notification settings can be adjusted by both therapists and clients, respectively.
Disabling chat notifications will still allow a client to send and receive messages. If you wish to completely disable chat for an individual client, group of clients, or all clients, you can disable the chat.
Enable/Disable Chat Notifications
By default, the Ruh Care therapist who organized an individual or community chat will receive a notification every time there is a new entry within the chat. If you prefer to not be notified, you can disable chat notifications for individual and/or community chats for your account.
You can enable or disable notifications from your Account Settings.
From the web or mobile app, clients can navigate to their Settings > Notifications > Chat
Select/deselect the option to be notified of new 1:1 chat messages and/or new messages in community chats
Additionally, you can customize which format you receive notifications including push notifications (on your phone) and/or email.
Quick Tips
Disable notifications if you prefer not to be alerted for every new message.
Clients can modify their notification preferences in Settings > Notifications > Chat.