Troubleshooting:

First, make sure you are using the correct email address. Your email should match that used by the organizer when adding you as a speaker. Second, make sure you're using the latest version of Google Chrome as your web browser to optimize performance.

Poor connection

  • If you can, move closer to your Internet router.
  • Turn off your camera on the bottom left corner of your screen to increase connectivity.

Mic and camera issues

  • Use your computer's built-in audio and microphone.
  • Make sure to unpair any interfering bluetooth devices.
  • Restart your browser. Close your window and re-enter your talk. Reactivate the mic and camera.
  • Make sure you are not muted by accident.

Echo issues

If you hear an echo from your end, there are two possibilities:

  • You've opened and logged in to both the mobile app and web browser at the same time. Close the mobile app.
  • You have a laptop plugged into a monitor. Use only one computer at a time.

If you work for a government office

  • Ask your IT professional to set up network and firewall settings listed here.
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