Swift Wallets allow you and your customers store funds in a digital account balance that can be used to pay for future services like bookings, retail items, packages, and more.
⚠️ Note: Wallet funds cannot be used to pay for Membership purchases or payments.
When Wallets Come in Handy
Wallets are great for customers, families, or team managers who want a fast, flexible way to handle payments. Here are a few examples:
A player is at your facility and wants to buy a bottle of water — staff can process the sale and deduct it from their Wallet balance. No need for the parent to be there!
A parent wants to prepay for their child’s lessons, snacks, and gear — and not worry about pulling out a card each time.
A customer receives a refund and wants to keep the funds available for future use instead of having it refunded to their payment card.
What You Can Do with Wallets
Inside each customer’s Wallet, you can:
Add Funds:
Charge a customer's stored credit card on file to load funds to their Wallet
Manually credit a customer's account by adding funds to their Wallet
Redeem Funds:
Manually redeem funds from a customer's wallet
Enable Refunds to Wallet instead of Credit Card
You can configure your cancellation settings so that cancelled bookings or services initiated by the customer are automatically credited to the customer’s Wallet — not their original payment card.
This is especially useful when:
The customer plans to book again soon and wants to keep the funds on file
You're offering a flexible credit policy instead of issuing monetary refunds
You want to avoid processing fees or delays tied to card refunds
How to enable Refund Cancellations to Wallet
In Swift Admin, go to Settings > General
Scroll to Booking Policies
Toggle Refund cancellations to Wallet instead of credit card to ON
💡TIP: Refer to this guide on how to add a credit a customer's wallet instead of processing a refund for their booking
Viewing a Customer's Wallet
To view a customer’s wallet:
Head to the Customers tab in Swift Admin
Search and select the customer's profile
Select the Billing tab
You will see their Wallet balance, alongside the actions buttons to Add Funds or Redeem Funds.
Click on the Wallets tab to view the full transaction history (loads, withdrawals, payments, refunds)
How to Load Funds into the Wallet
Go to the customer's profile
Select the Billing tab
On the Wallet Balance card, click the Add button
Enter in the Amount of the credit you're adding to their wallet
If you are charging the customer's credit card to load the funds, make sure the Charge Payment Method toggle is switched to ON
Optional - You can add a Note to reference as to why the credit is being added
Click the Add Funds button
Load funds without charging customer
Load funds by charging customer's card on file
How to Redeem funds from a Wallet
Redeeming funds from a Wallet would simply imply reducing the Wallet Balance amount
Go to the customer's profile
Select the Billing tab
On the Wallet Balance card, click the Redeem button
Enter the Amount you're debiting from the customer's wallet balance
Click the Redeem Funds button to confirm and process
💡 TIP: Redeeming funds will not directly apply the funds towards a booking or purchase. Follow this guide if you are looking to process a payment for a booking using Wallet funds.
How to process a payment for a booking using the funds in a customer's wallet
Let's say, a customer would like to pay for a booking with their Wallet funds. Here is how you would process this payment on the Admin side,
In Swift Admin, go to the Calendar page
Click on the booking tile and select the Manage Participants and Payments (second) icon
In the Customers field, type in the customer's name and select their profile once it appears. If they're already listed as a participant, select the Manage Bookings and Payments (calendar) icon next to their name
Under the Bookings panel, click the the Add All option, or click the Add (+) button next to each session you would like to process payment for
Click the Checkout button
For Payment Method, select Wallet
Click the Pay & Apply Changes button — the funds will be automatically deducted from the Wallet balance and applied to the booking. The booking will also display with a green tick and be labelled as "Paid with Wallet".