To protect your business from potential liabilities related to injuries, it is essential that customers agree to a liability waiver outlining your terms and conditions. This helps ensure that all customers understand and acknowledge the risks associated with participation in your facility’s activities.
When a Customer Account includes multiple family members, the liability waiver is agreed to at the account level — meaning one agreement covers all members listed on the account, rather than requiring each person to accept individually. Because of this, we recommend reviewing your waiver to make sure it explicitly covers all individuals listed under a single account.
Uploading a Liability Waiver
To upload a copy of your liability waiver, follow these steps:
In Admin, navigate to Settings, under the Policies section you'll find the Liability Waiver card
Click the Upload icon (up arrow) and select your waiver from your device. The file must be PDF file and the file size should be under 2MB.
Click the Save button.
Getting Customers to Accept the Waiver
Online Acceptance
If you want customers to agree to the waiver without making a booking, direct them to log into their Swift account page and select the Waivers tab where they'll be able to view and accept the waiver.
Alternatively, you can share this direct link with them https://book.runswiftapp.com/account/waivers to complete this process.
In-Person Acceptance
If a customer signs a paper form of the liability waiver in person, staff can manually update the customer’s profile to reflect that it has been acknowledged. Follow these steps:
First, you'll need to allow In-Person Signatures
Go to Settings > General
Under Liability Waivers, enable “Allow staff to collect waiver signatures in person”.
Click Save
Update the Customer's Profile
Go to the Customers tab, search and select the customer’s profile.
Navigate to the Profile tab.
Click the Agree to Waiver button
When the waiver appears, click the Agree & Continue button to agree to the waiver
The Agreed chip will now appear
