A benefit of a membership is that it could offer credits to members so they can book rentals, classes, or lessons at no additional cost. When setting up membership credits, it will include a a set number of credits.
Credit Allocation
Members always get the full number of credits per calendar period, and it is not tied to billing or signup dates.
Credits cannot be pro-rated,
Membership: 8 credits per month
Member joins on April 15 → still has access to an allotment of 8 credits for April
Month | Credits Allocated | Notes |
April | 8 | Member joined mid-month |
May | 8 | Full allocation resets on May 1 |
Credits are calendar-based, so everyone gets equal access regardless of signup date.
How credits work
Credits are deducted based on the date of the booking (the scheduled session date), not when the booking is made. This means future bookings use credits from the month they occur in.
In a calendar month, if there are any bookings that have been made with credits, then the credits are considered to have been deducted from that month's allocation of credits.
Example:
Membership: 8 credits that renews monthly
A customer signs up on March 28
They immediately book multiple sessions:
Bookings made:
2 sessions in March
4 sessions in April
1 session in November
Credit breakdown:
March credits: 2 used → 6 remaining
April credits: 4 used → 4 remaining
November credits: 1 used → 7 remaining
Credit Rollover
Credits do not roll over
If there are any unused credits in a calendar period, it will not rollover into the next credit cycle
Why: Ensures fair access for all members and prevents early access based on signup date
Credit Usage
Facilities can tweak credit rules to fit their program:
Option | How it Works |
Weekly-renewing credits | Even with monthly billing, credits refresh weekly to spread usage |
Time slot restrictions | Limit how far out members can book to control credit allocation |
Adding Extra Credits (Manual Adjustment)
Step-by-Step:
Create a $0 package with the desired credit type
Make the package private
Assign the package to the member under the Packages tab
You can Add or Redeem credits from a customer's package as needed
Use Cases:
Add missed credits
Offer goodwill credits
Adjust credit balance without changing membership
Example Scenario
Let’s walk through a real example to show how everything works together.
Membership details:
8 credits, renews monthly
Limit credit usage: 2 credits per week
Applies to Rentals
Minimum duration of 30 minutes
Member joins: February 26th
They immediately receive 8 February credits, and will also have access to the following allotments:
8 credits in March
8 credits in April
And so on
Six bookings are made at one on February 20 where the bookings occur on:
3 bookings on February 22
1 booking on March 3
1 booking on April 22
1 booking on May 1
How credits are applied:
February 22 bookings:
Only 2 credits allowed (weekly limit)
The customer will be prompted to pay for the 3rd booking even if they have credits available because they've already reached the 2 credit limit per week
March 3 booking:
Deducts from March credits (1)
April 22 booking:
Deducts from April credits (1)
May 1 booking:
Deducts from May credits (1)
Key takeaway:
Credits are always applied based on the date of the booking, while also respecting any usage limits.