The Waitlist feature is only available to facilities on the Standard or Premium plans. If you're on the Starter plan and would like to upgrade, contact our Support team.
When a lesson, camp, or class reaches its participants limit or capacity, players can join a waitlist to be notified via SMS and email if a spot becomes available. This helps ensure no opportunity is missed when availability changes.
How the waitlist works
Once a session is full, the option to join the waitlist becomes available
Customers can join the waitlist themselves for a specific session
Admins can also add customers to a waitlist through the Calendar in Admin
Available spots are offered on a first-come, first-served basis. The system will not automatically register a waitlisted person, either the participant or facility must add the participant into the session.
How to turn on the Waitlist feature for a class, camp or lesson
You can turn on the Waitlist feature at the individual service level for each camp, class or lesson.
For example, you would like to enable the waitlist function for a camp:
Go to Services > Camps
Open the individual camp service
Expand the Advanced Settings section
For Waitlists, toggle Enable Waitlists to ON
If you would like the system to automatically notify customer on the waitlist once a spot opens up, you can also toggle "Notify customers when a spot opens up" to ON
Click Save
Note: Turning on the waitlist feature will mean that each individual session for Lessons and Classes will have a waitlist. For camps, the entire camp series will have a waitlist.