1. To watch the show that you’re booked with, you have to visit the livestream channel page. There are two ways to do so:

  • Click the livestream link in your booking confirmation email and you’ll be redirected to a page where you can login and watch the show.

  • Go to rushtix.com and click the Login button in the upper right corner of the page then enter your login credentials.

Once you’re logged in, hover over to your name and click My Tickets then you’ll be redirected to your Bookings page where you can click on the View Livestream button.

2. Once you’re successfully logged in, you will see two main areas on the page, the Video box where you will watch the show and the Chat box where you will interact with other fans.

3. To the left side is where you will see the Video box and the helpful information to watch the livestream. You should see a countdown timer on the screen.

4. The stream will start once the countdown timer stops. You will then see a Video Player that automatically plays on your screen.

On the Video Player, you can:

  • Play or Pause

  • Mute or Unmute (Make sure to UNMUTE at the beginning of the show)

  • Change your Video Quality and Speed

  • Go fullscreen

Tap on the video player to Play or Pause the stream OR set your screen to landscape view to see all controls.

5. Right below the Video Player is where you’ll find the Video Assistance button, Alternative Link, and other helpful tips for successful livestreaming.

6. To the right side is where you will see the Chat Box. This is where you can:

  • Chat with other fans or send a shoutout to your favorite artist

  • Mention someone by using the Search feature in our Chat box. Simply use the '@' symbol to search for the user or reply to their message by clicking the Reply button below their message.

  • Get notified when someone mentions you.

  • Give someone a "Like" or any reaction and check also who’s giving what.

  • Delete your own message.

  • Mute someone you think is annoying or distracting so that you will no longer see future messages from that user.

  • Follow a user or view their full profile by clicking on their photo or avatar.

  • Back-read previous messages and see the latest ones in one click.

  • Express your reaction to the show by clicking the flying emojis.

  • Send a TIP by clicking the $ button and you can send a message with it.

  • Send your question to the artist by going to the Questions tab OR make sure to put a question mark (?) at the end of your question so that the artist can easily find it in the Questions tab.

  • Get banned if you're rude, disrespectful, or spammy. If this happens, you will see a message on the screen and you will no longer be able to interact with others but you can still watch the show. If you want to be unbanned, chat with the moderators directly.

When in doubt, hit refresh!


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