The short version
RV Help matches you to jobs based on the service area on your listing. When a customer's location falls outside that area, both you and the customer see a note that the location is outside your service area and an additional travel fee may apply. You're still free to take the job — you just may want to charge more for the longer drive. You set your own pricing, so a distant job is yours to price.
What the "outside your service area" alert means
It's informational, not a block. It tells the customer that you're farther away than your normal coverage and that your price may include extra travel. It does not stop you from accepting or scheduling the job.
How do I expand or redraw my service area?
By default your service area is a circle around your location. You can replace that with a custom shape you draw on the map, so your listing reflects where you actually want to take jobs (for example, following a highway instead of a uniform radius).
Go to your provider dashboard → Business → Service Areas.
Click the address of the service area you want to edit.
Turn on the Draw Custom Service Area toggle and draw your area on the map.
You can also add additional service areas (up to three more, each with its own date range) if you work from more than one base or move seasonally.
How do I charge more for a job that's a long drive?
Your service call fee and hourly rate are yours to set, and you can adjust the amounts on a job's estimate or invoice before the customer pays. To bill the extra drive, add a Travel line item — Travel is one of the line-item types, alongside labor, materials, and other — so a 2-hour-away job can carry an added travel charge on top of your normal rate.
What if I just don't want to drive that far?
You don't have to take it. Decline the lead and choose a reason — "Too far away" (or "Not a good fit") fits out-of-area requests well. Declining with a reason keeps your response stats healthy. See How do I decline a lead or close out a job.
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