An estimate prices the work and says what the customer pays to book. A contract is your words and their signature. An invoice is what they owe. Here is how the three fit together, using Dale's water heater and Priya's inspection.

Tap New estimate on the job. It opens with the job's price, your service call fee and your hourly rate. Add a line for each thing you'll do or supply. Tap a line to change the description, quantity, rate or whether it's taxable. Lines are taxable by default, so untick the ones that aren't, and set your sales tax rate once under Business › Billing.

Your draft saves itself as you go. Leave and come back, and it's still there.

Dale. Service call $150, then 1.5 hours of labor at $125 and a $120 igniter. Total $457.50 before tax.

Collect anything before the visit? Choose No, and Dale approves the estimate and pays the invoice after the work. Choose Yes and pick how much: all of it, a deposit, or the service call and first hour. Then set how long before the visit he can cancel for free. Every estimate for this kind of work starts from your usual, which you set once in Business › Billing.

Dale pays $275 to book and $182.50 after the work. Priya pays $895 in full to book.

A contract is your own terms, scope and the customer's signature. It doesn't set payment or cancellation; those live on the estimate above. If you want Dale to sign something, pick it under Terms for this estimate. If you don't, choose No contract, just the price and nothing extra goes out.

Go to Contracts in your menu. Give it a name (only you see it), say which kind of work it's for, paste your terms or upload a PDF, and choose how the customer accepts: ticking a box, or typing their name as a signature. Publish it, and it's offered on every estimate for that kind of work.

Dale gets a text and an email with one link.

Either way, approving is paying. Your Estimates card shows the estimate as waiting until then, with Resend and Edit if you need them. Once Dale has approved, the estimate is locked; Copy as new estimate opens a fresh one on the same lines if the scope changes.

When Dale approves, his estimate becomes the invoice for that work. Open it from the Invoices card and you'll see the same lines, what he paid to book, and the balance due.

Dale's invoice: $457.50 · Paid to book $275 · Balance $182.50.
​Priya's invoice: $895 · Paid in full. Nothing due after the visit.

If the visit turns up more work, add it to that invoice before you send it, or tap New invoice for a separate one. Each invoice has its own payment due date (on receipt, or net 15 to 60 days) and its own terms, and you can attach a contract to an invoice the same way you did on the estimate.

Send invoice goes out by text and email together, with a payment link. To send it again, or by text or email only, choose Resend link under the invoice's ⋯ menu. Dale pays by card on his phone. Until he pays, you can update and resend, or send a reminder. The receipt lists each payment he made: what he paid to book, and the balance.

Below the totals you'll see your payout after fees: "Your payout after fees · about $X". If you add the 30-day nationwide workmanship guarantee, the toggle reads "5% of this invoice · $X".

You can send estimates and invoices before you finish setting up Stripe. Your customer sees "Online payment opens soon" and pays on the same link once your setup is done. The job shows Let Dale pay you online with a Finish Stripe setup button until then.

Under the invoice's ⋯ menu, choose the payment to refund, for example Refund the $275.00 booking payment, and how much.

Where did "Standard terms" go? There are none. An estimate carries your contract only when you pick one. Without one, the customer agrees to the price, the booking amount and the cancellation window, and that's the record.

Does my usual payment plan create a contract? No. Your usual is just the payment and cancellation terms for that kind of work, set in Business › Billing. Contracts are made on the Contracts page.

Can the customer see my contract's name? No. They see "your contract" and your business name.

The customer paid to book and the job fell through. Where's their money? On the invoice. From the ⋯ menu choose Refund the booking payment, and refund all or part of it.

Can I invoice without an estimate? Yes. New invoice on the Invoices card. It's due in full by its due date; there's no "to book" on a plain invoice.