Should your shift be cancelled through no fault of your own up to 24 hours before it starts, you will be reimbursed for 4 hours of equivalent pay.
If a shift is cancelled, you will be notified within the Ryde app and receive details on your pay and the shift itself will be easily visible.
If you have already arrived at the shift and you are sent home through no fault of your own, you will be paid a minimum of 4 hours' wages. If you work more than 4 hours you will be paid for the time you have worked.
If you are sent home for providing inappropriate equipment, excessive lateness, or due to your own actions, you will not be entitled to pay.
How late can my shift be cancelled?
Your shift can be cancelled up to 24 hours before the start time. If your shift is cancelled 24 hours or closer to its start time, you will be paid for 4 hours.
You will get paid as normal with the rest of your pay for that pay period.
What should I do if my shift is cancelled?
If your shift gets cancelled you do not need to do anything. You do not need to report to site, and you are free to book other work.
What if I am sent home from a shift?
If you are sent home through no fault of your own you will be paid a minimum of 4 hours wages. If you work more than 4 hours you will be paid for the time you have worked.
If you are sent home for providing inappropriate equipment, excessive lateness, or due to your own actions, you will not be entitled to pay.