Summary: Safe Ministry Check validates Working With Children Checks (WWCCs) automatically. If a check isn't validating, start with the checks for all states below, then look at the state-specific fixes for Queensland and NSW.

Cause: When asked whether they'll work with children, trainees choose "Yes", "No" or "Yes – I Have a Bluecard Exemption Card". Exemption cards are not regular Blue Cards; they're usually held by people such as teachers. Some people choose the exemption option by mistake.

Fix:

Cause: Blue Card validation needs the name, card number and expiry date to match the card exactly. If any detail is different, the check fails.

Fix: In the WWCC Details section of the person's profile, make sure every detail exactly matches their Blue Card. A photo of the card can help.

Cause: In NSW, organisations need their own account to validate WWCCs. For automated checking to work, your login details must be confirmed in Safe Ministry Check.

Fix: Contact our support team to confirm your NSW validation login details.

Cause: The WWCC number, date of birth or name may be wrong in Safe Ministry Check. A common example is someone who changed their name (e.g. after marriage) but hasn't updated their WWCC record.

Fix: Confirm the details with the person and correct them in Safe Ministry Check. If it still doesn't validate, the person may need to contact the Office of the Children's Guardian to check their details on the NSW Government's system.