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Therapist Cancellation Policy
Therapist Cancellation Policy
Carla Paula Paulan avatar
Written by Carla Paula Paulan
Updated over a week ago

Safe Space™ shall make the payment to Therapist when client cancels the session based on the Booking Cancellation Policy below:

  1. For all Face to Face bookings, cancellation to be done 72 hours or less before the counselling session

  2. For video call bookings, cancellation to be done 24 hours or less before the counselling session

Below are the scenarios when a client cancels and its corresponding compensation for the therapists:

Scenario

Session Mode

Payment from Safe Space™

Client booked but cancelled less than or within 24 hours of booked session

Video Calls

70% of the paid price

(Full payment after discounts)

Client booked but cancelled more than 24 hours of booked session

Video Calls

No Payment

Client booked but cancelled less than 72 hours of booked session

Face to Face

70% of the paid price. (Full payment after discounts)

Client booked but cancelled more than or within 72 hours of booked session

Face to Face

No Payment

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