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Opening Hours

Information on our web chat and contact centre opening hours

Updated over 2 weeks ago

Our web chat opening hours are as follows:

Mon-Fri - 9:00am-5:00pm
Sat - 9:00-1:00pm

Sun - Closed

If you're looking to get in touch by phone, please see each departments opening hours and contact telephone numbers below:


Our Car Insurance teams are available:

Mon-Fri – 8:30am-8:00pm
Sat – 8:30am-5:00pm
Sun – 9:00am-5:00pm
Bank Holidays – 8:30am-8:00pm

Sales - 0800 092 3195

Customer Services - 0800 302 9735

Renewals - 0800 056 9169


Our Home Insurance teams are available:

Mon-Fri – 8:30am-8:00pm
Sat – 8:30am-5:00pm
Sun – 9:00am-5:00pm
Bank Holidays – 8:30am-8:00pm

Sales - 0800 092 3219

Customer Services - 0800 056 9102

Renewals - 0800 056 9085


Our Health Insurance teams are available:

Mon-Fri – 8:30am-7:00pm
Sat – 9:00am-1:00pm
Sun – Closed

Sales - 0800 015 0226

Customer Services - 0800 056 9273

Renewals - 0800 056 9271


Our Travel Insurance teams are available:

Mon-Fri – 8:30am-7:00pm
Sat – 8:30am-5:00pm
Sun – Closed

Sales - 0800 015 0757

Customer Services - 0800 056 9200

Renewals - 0800 904 7764


Our Pet Insurance teams are available:

Mon-Fri – 9:00am-5:00pm
Sat-Sun – Closed

Customer Services - 0800 096 6666


Our Caravan Insurance teams are available:

Mon-Fri – 9:00am-5:00pm
Sat-Sun – Closed

Customer Services - 0800 904 7488


Our Landlord Insurance teams are available:

Mon-Fri - 9:00am-5:30pm

Sat-Sun - Closed

Customer Services - 0800 027 1355


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