Our web chat opening hours are as follows:
Mon-Fri - 9:00am-5:00pm
Sat - 9:00-1:00pm
Sun - Closed
If you're looking to get in touch by phone, please see each departments opening hours and contact telephone numbers below:
Car Insurance
Mon-Fri – 8:30am-8:00pm
Sat – 8:30am-5:00pm
Sun – 9:00am-5:00pm
Bank Holidays – 8:30am-8:00pm
If your policy number starts with 10XXXXXXXX:
Customer Services - 0800 302 9735
Renewals - 0800 056 9169
If your policy number starts with MXXXXXXXXX or you don't have a policy with us:
Sales - 0345 112 7503
Customer Services - 0345 610 0363
Home Insurance
Mon-Fri – 8:30am-8:00pm
Sat – 8:30am-5:00pm
Sun – 9:00am-5:00pm
Bank Holidays – 8:30am-8:00pm
If your policy number starts with 10XXXXXXXX:
Customer Services - 0800 001 5898
Renewals - 0800 056 9085
If your policy number starts with HXXXXXXXXX or you don't have a policy with us:
Sales - 0345 1550 778
Customer Services - 0345 1450 012
Health Insurance
Mon-Fri – 8:30am-7:00pm
Sat – 9:00am-1:00pm
Sun – Closed
Sales - 0330 018 1260
Customer Services - 0330 018 1361
Renewals - 0330 018 1587
Travel Insurance
Mon-Fri – 8:30am-7:00pm
Sat – 8:30am-5:00pm
Sun – Closed
Sales - 0800 015 0757
Customer Services - 0800 056 9200
Renewals - 0800 904 7764
Pet Insurance
Mon-Fri – 9:00am-5:00pm
Sat-Sun – Closed
Customer Services - 0800 096 6666
Caravan Insurance
Mon-Fri – 9:00am-5:00pm
Sat-Sun – Closed
Customer Services - 0800 904 7488
Landlord Insurance
Mon-Fri - 9:00am-5:30pm
Sat-Sun - Closed
Customer Services - 0800 027 1355