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I've reset my password but the website states "Sorry, we are having a problem". What does this mean?

Updated over 9 months ago

This message typically means the link we've sent by email to reset your password has expired. If you have requested the password reset from the website, the link is only valid for 20 minutes before it expires. If the link is still valid, please clear your browsers cookies before requesting a new link.
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To request a new password reset link, please click here.

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