When you log in to Sage HR, you either use a Customer Sage account or an Employee Sage account. Your login type depends on your Sage HR integration and whether you use Sage HR to access payslips.
📎NOTE: Some users may have both a Customer and an Employee type Sage account. This can occur if you access payslips in one company, but have access to another Sage HR company that doesn't integrate with Sage payroll software.
Both are similar logins, but they can have different functionalities. For example, the way you manage 2-factor authentication (2FA). This is why in some articles, you will see instructions dependent on the Sage account you use for the company you're trying to access.
If you're unsure what Sage account you use for a specific company, there are two ways to tell:
See how your Sage account login screen looks
An Admin user checks the Personal settings within your profile, which states what type of Sage account you use
What does an Employee Sage account login screen look like?
If the login screen shows a 'Changes to how you log in' banner, you use an Employee Sage account for your Sage HR company.
What does a Customer Sage account look like?
If the login screen shows no banner, you use a Customer Sage account for your Sage HR company.
