When you set up Sage Verify, a prompt asks if you want to allow notifications. With notifications enabled, you authenticate your login using the notification.
If you didn't enable push notifications during the setup process, you can use a six-digit code within the Sage Verify app. This involves copying the code from within Sage Verify and entering it on the 2FA login screen.
Select the relevant option below for your steps to log in:
Using Sage Verify with push notifications
Using Sage Verify with push notifications
Enter your Sage account email address and password when logging into Sage HR.
The mobile device that you set up Sage Verify on receives a notification asking you to confirm it's you.
Tap the notification to open the app, then tap Yes, it's me to authenticate it.
Tap the notification, then tap Yes, it's me.
You're now logged in and can use your Sage service as normal.
📌TIP: If you're not receiving a notification, try using the Send another notification option. If the notification still doesn't come through, use the Enter Verification code instead option and follow the steps in the section below.
Using the six-digit code within Sage Verify
Using the six-digit code within Sage Verify
Enter your Sage account email address and password when logging into Sage HR.
Select the Enter verification code instead button.
Open the Sage Verify app on your mobile device. A list of your accounts appears with a six-digit code against each.
📎NOTE: If you're don't see your account listed within the app and you're prompted to scan a QR code or enter a setup key, this means you've deleted your account from the Sage Verify app. You will need to Reset 2FA to be able to log in.
Enter the six-digit code for your account in the login screen.
If no-one else uses the device you're using, you can choose to select the Remember me on this device for 30 days option.
Select Continue to finish logging in.
You're now logged in, and can use your Sage service as normal.
Unable to authenticate?
If you can't receive a push notification or you're unable to access the six-digit code within the Sage Verify app, you can use the Authenticate a different way option at the bottom.
For more details on how to use your recovery key, or what to do if you don't have your recovery key, use our help article, I can't authenticate using 2FA.