When your employer sets you up in Sage HR, you receive a welcome email. This email lets you activate your account and sign in.

If you haven’t received the email, follow the checks below.

Check your junk or spam folder.

Make sure your email security allows messages from:

Ask your employer to confirm whether they sent the welcome email.

If they already sent it, ask them to resend it.

If you still don’t receive it, email security could be blocking the message, or the email address may be incorrect.

Ask your employer to confirm the email address on your Sage HR profile.

They could have:

If you’ve completed all checks and still don’t have the email, tell your employer. Your employer can contact Sage HR Support to investigate further.