Even though you can't disable 2FA requirement for your Sage account, you can remove the current device that you use for it. You would do this when, for example:
You want to authenticate using Sage Verify instead of a third-party authenticator app
You want to authenticate using Sage Verify or an authenticator app instead of SMS text
You want to authenticate using SMS text instead of a phone call
You need to set up 2FA on a new phone
You need to authenticate using a different phone number
You're resetting 2FA as part of resolving 2FA issues
How you remove your device will depend on whether you use an Employee Sage account or Customer Sage account.
📌TIP: An admin user can confirm which Sage account you use by checking Personal Settings within your Sage HR profile.
You can also tell by looking at your login screen. If the login screen shows a 'Changes to how you log in' banner, a user uses an Employee Sage account to log in to your Sage HR company.
If the login screen shows no banner, a user uses a Customer Sage account to log in to your Sage HR company.
Select the relevant Sage account type below:
Employee Sage account
Employee Sage account
Your employer's admin user will need to reset 2FA via your Sage HR profile. After they reset 2FA, the next time you log in, you'll be prompted to set up 2FA again. You can then set up 2FA for a different device or 2FA method.
Steps for an admin
Steps for an admin
You can reset the employee's 2FA via the personal settings of their Sage HR profile.
Customer Sage account
Customer Sage account
If you use a Customer Sage account, you need to log into Sage Account Management, click Protect your account, and remove your device. This then allows you to set up 2FA again, either on the same device or a new one.
The following steps differ depending on whether you still have access to the original device your 2FA was set.
I do have access to my 2FA device
I do have access to my 2FA device
Log into account.sso.sage.com with your Sage account email address and password.
Enter your verification code using your chosen method. For example, code from an authenticator app.
Select Protect your account.
Click Remove.
To authorise removing 2FA, you'll need to enter your password and 2FA code again.
📌TIP: If you used a recovery key to log into Sage Account Management, use your new recovery key again.
You've now temporarily turned off 2FA for your previous device.
Click Protect your account in the Sage Account Management page to set up 2FA again.
📌TIP: Make sure to set up a backup method. This is for generating a new recovery key if you ever lose it or to reset 2FA yourself when you can't log in.
I don't have access to my 2FA device
I don't have access to my 2FA device
Log in to account.sso.sage.com.
When you're asked to verify whether it's you, click Authenticate a different way instead.
The next steps depend on whether you have your recovery key or not.
I have the recovery key
I have the recovery key
Enter the recovery key, then take note of your new recovery key.
When in Account Management, click Protect your account.
Click Remove, then enter your password and then enter your new recovery key again.
You've now temporarily turned off 2FA for your previous device. Click Protect your account in the Sage Account Management page to set up 2FA again.
📌TIP: Make sure to set up a backup method. This is for generating a new recovery key if you ever lose it or to reset 2FA yourself when you can't log in.
I've lost the recovery key/recovery key not working
I've lost the recovery key/recovery key not working
If you don't have your recovery key, use your backup method. You can use this to generate a new recovery key or reset 2FA on a new device.
📎NOTE: If you don't have access to any backup method:
Employee user - Contact your employer. They can contact Sage support to get 2FA reset for you
Admin user - Contact Sage support who can reset it after they run through security questions with you or another admin user
Related guides