If you sign in with a Customer Sage account, add a backup method. It lets you reset 2FA yourself if something goes wrong.
What's a backup method?
A backup method is another phone number or email you use when you can’t access 2FA and have lost your recovery key. It helps you regain access or reset 2FA.
📎NOTE: You can use only one backup method, either a phone number or an email. It must be different from the details already used on your Sage account. For example, you can’t use the same phone number for both sign‑in texts and backup.
How do I know if I have a backup method?
There are two ways to check if you have a backup method:
Testing the backup method option
When you click Backup method, you’ll see if you don’t have one set up yet.
Logging into Account Management
When you log into account.sso.sage.com, if you don't have a backup method, there will be a banner telling you.
How do I set up a backup method?
You're prompted to set up a backup method when you first set up 2FA. However, you can also set one up manually.
The steps below are how you do the following:
Manually set up a backup method
Change the backup method from a phone number to an email address
Change the backup method from an email address to a phone number
Change the backup email address
Change the backup phone number
Managing a backup method
Log in to account.sso.sage.com.
If you don’t have a backup method set up, you’ll see a message that says Backup method not set up. Click Set up a backup method below the message.
If you do already have a backup method set up, click Protect your account, then click Manage backup method.
📎NOTE: You'll need to log in and authenticate again to verify it's you.
If you're setting up a backup method for the first time, you'll land on the Set up a backup method page.
To change an existing backup method, click Change backup method.
On the Select a backup method page, add a backup phone number or email address.
To change your backup method, click the option and enter the new phone number or email address.
📌TIP: Choose a method you have access to in the event you lose or don't have access to your device.
For example, if you lose your phone and can't receive a text to the backup phone number.
Once set up, you can use the backup method to sign in if you lose access to 2FA or your recovery key, or to create a new recovery key.