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Customer Sage account vs Employee Sage account

Main differences between Customer Sage accounts and Employee Sage accounts for Sage HR.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

When you log in to Sage HR, you either use a Customer Sage account or an Employee Sage account. Your login type depends on your Sage HR integration and whether you use Sage HR to access payslips.

📎NOTE: Some users may have both a Customer and an Employee type Sage account. This can occur if you access payslips in one company, but have access to another Sage HR company that doesn't integrate with Sage payroll software.

Both are similar logins, but they can have different functionalities. For example, the way you manage 2-factor authentication (2FA). This is why in some articles, you will see instructions dependent on the Sage account you use for the company you're trying to access.

Below are some of the main differences between Customer Sage accounts and Employee Sage accounts.

Differences between a Customer Sage account and a Employee Sage account

Customer Sage account

  • Can use this Sage account to log in to other Sage products and services, for example, Sage Payroll

  • Can log in to account.sso.sage.com to manage their Sage account

  • Can manage their 2FA from within account.sso.sage.com

  • Can set up a recovery method for 2FA

  • Can change the email address they use for their Sage account

    📎NOTE: This also changes it for all other Sage products that use this Sage account for.

Employee Sage account

  • Can only use this Sage account to log in to some Sage HR companies or Sage Employee Online Services

  • Created from welcome emails

  • Can't change their email address. They have to set up a new Sage account using a new email address

  • Can't use it to log into account.sso.sage.com

  • Can't set up recovery methods

  • Can only set up 2FA when an admin enables 2FA in their Sage HR company

  • Only a Sage HR admin can reset their 2FA

How to tell what Sage account someone uses

There are two ways to find out what Sage account someone uses for a specific Sage HR company.

📎NOTE: Someone can use a Customer Sage account for one company, but an Employee Sage account for another company.

Personal settings in the Employee's profile

An administrator can view the Sage account type of another user within the Personal settings of their profile in Sage HR.

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Looking at the login screen

You can also tell the Sage account type by how the login screen looks.

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