When you log in to Sage HR, you either use a Customer Sage account or an Employee Sage account. Your login type depends on your Sage HR integration and your access level.
Both are similar logins, but they can have different functionalities. For example, the way you manage 2-factor authentication (2FA). This is why in some articles, you will see instructions dependent on the Sage account you use for the company you're trying to access. For example, there are different steps to reset 2-factor authentication (2FA).
If you're unsure which Sage account an employee uses for a specific company, an admin user can easily find this out.
Go to an employee's profile.
On the employee tab of their profile menu, scroll down to the bottom.
Click Personal settings.
In the window, it will either say:
Customer Sage account (v2.0)
Employee Sage account (v1.5)
📌TIP: If you need to reset 2FA for an employee, now that you know what their Sage account type is, you can follow the relevant steps below: