Your Sage account lets you access multiple Sage products with one login.
If you change your email address for your Sage account, you’ll use the new email to log in to all Sage products. Your password and 2-factor authentication (2FA) stay the same.
Your Sage account gives you access to multiple Sage products with a single login.
When you change your email address, your password and 2-Factor Authentication (2FA) settings stay the same.
📎NOTE: You don't need access to your current email address to change it. You only need access to it if you've forgotten your password and need to reset it.
Change your email address
Go to account.sso.sage.com.
On the Log in or create an account page, enter the email address you currently use for Sage HR.
⚠️CAUTION: Enter your current email address when you sign in. Don't enter the new email address. If you create a new Sage account with the new address, you can't use that address for your existing account.
Enter your password.
Complete authentication if prompted.
📌TIP: If you can't access your 2FA device use your recovery key or backup method.
Select Email address.
Enter your new email address.
Select Continue.
📎NOTE: Understand what to do if you get the following error: An account with that email address already exists. Enter a different email address.
Enter the verification code sent to your new email.
📎NOTE: Understand what to do if you’ve not received an activation or verification email.
Click Verify email.
The system updates your email after you verify it.
Important information
You can't use an email address that already belongs to another Sage account
The system updates your email address across all Sage products
Use your company Sage HR URL when you sign in after the change
Can’t update your email?
Employees should contact their employer
Admins can contact Sage support