If you can’t access your authenticator app or phone number when logging into Sage HR, you can use your recovery code. This is the 24-digit code that you're asked to note down and keep safe when you first set up 2-factor authentication (2FA).
EXAMPLE: VNDS - 79KB - 7JAJ - QNKA - F5F7 - YUPX
How to use your recovery code
On the 2FA login screen, when you're prompted to enter your 6-digit code, click Verify a different way instead.
Select Recovery code.
Enter your recovery code.
Click Continue.
You will see a new recovery code. Note down your new recovery code and keep it somewhere safe. You may need it again if you ever don't have access to your 2FA device.
Can't use your recovery code?
If you've lost your recovery code, or it's not working:
If you use a Customer Sage account, use your recovery method to generate a new recovery code
If you use an Employee Sage account, an admin user for the company can reset 2FA for you
📌TIP: If you don't know whether you use a 'Customer' or 'Employee' Sage account, you can easily tell by how your login screen looks, or an admin can tell within Personal settings of your profile.