Skip to main content

InMail Campaign FAQ

Written by Support

What is a LinkedIn Open Profile?

An Open Profile on LinkedIn is a feature that allows any LinkedIn member to message you directly, even if they’re not connected to you.

This removes the usual requirement of sending a connection request or using an InMail credit to start a conversation.


How Open Profiles Work

When a user has Open Profile enabled:

  • Anyone on LinkedIn can send them a message for free (within LinkedIn limits)

  • No connection (1st, 2nd, or 3rd degree) is required

  • The sender does not need LinkedIn Premium

This makes it easier to start conversations with professionals outside your network.

Key Benefits

For the profile owner:

  • Receive more inbound opportunities (sales, partnerships, hiring)

  • Makes it easier for people trying to reach you

For the sender:

  • Message someone without needing:

    • A connection request

    • An InMail credit

In Salesflow, members who have an Open Profile show an orange LinkedIn icon next to their profile picture:

Limitations

  • Open Profile does not guarantee replies.

  • Even if your contacts have Open Profiles, an Open InMail limit exists. Therefore, your InMail or Dynamic Outreach campaign may need to send Paid InMails to Open profiles.

  • Messages may still go to message requests or filtered inboxes.

  • Applies only to messages - It doesn’t change who can see your full profile or posts.


Can I send paid InMails with Salesflow?

  • If you have a Sales Navigator license, you can also send Paid InMails. You can define how many Paid InMails are sent per day and per month.

How can I configure my limits for paid InMails?


You can configure two types of limits:

  • Daily limit: Set the minimum and maximum number of Paid InMails to be sent from a campaign each day.

  • Monthly limit: Set the minimum and maximum number of Paid InMails to be sent from a campaign each month.

If the monthly limit is reached, it will override the daily limit. Once this limit is met, no additional Paid InMails will be sent from the campaign until the next monthly cycle.

Can I check how many credits I have left?

  • You will be able to see how many credits you have left in your Sales Navigator account in the same section where you set your Paid InMail limits.

How do the limits work for both open and paid InMails?

Paid InMail and Open InMail limits are cumulative. This means that each limit is applied independently.

For example, if your campaign is set to send a maximum of 20 Open InMails per day and 5 Paid InMails per day, it can send up to 25 InMails in total per day (20 Open + 5 Paid).

When will my InMails send?

  • Timing is calculated based on when the contact is added to the campaign.

    Example: If a contact is added on July 15 and the delay is set to 2 days, the InMail will be sent on July 17.

What happens if I set my InMails to be sent 0 days after?

  • Setting the delay to 0 will schedule the InMail to be sent within 24 hours.

I imported a search list but some contacts weren't imported

Only contacts with a Premium license will be imported into InMail campaigns.

  • Those that have an Open profile will be sent an Open InMail (If LinkedIn limits allow it)

  • Those that do not have an Open Profile, or those that you cannot send an Open InMail to because you have hit the Open InMail limit, will be sent a Paid InMail.

Will my InMails be sent through my Sales Navigator inbox?

  • If you have a Sales navigator license, we’ll send Open InMails through the Sales Navigator inbox.

How can I see who has received an InMail in my campaign?

  • In the campaign, you can filter out the contacts to see who has received an InMail and who hasn't.

Can I send more than one InMail to the same contact?

  • No, you can only send one InMail (Open or Paid) per contact.

How can I check if a contact has received an open or paid InMail?

  • You can identify when a contact has received a Paid or Open InMail by checking the contact's activity log:


Hope this article was helpful! However if you need any further help, don't hesitate to contact us via the support chat or at support@salesflow.io

Did this answer your question?