The cash drawer securely stores cash and opens automatically during cash transactions, refunds, and other approved actions. It can also be configured to open for specific payment types or manually when needed.
How to Set Up a Cash Drawer
Open the POS App Main Menu.
Go to Settings.
Select Printers.
Click Add (+) button or edit an existing printer setup.
Check the box for “Connect Cash Drawer with Printer”.
Click Save.
This will enable the cash drawer to open when needed.
How to Enable/Disable Cash Drawer for Different Payment Types
Some businesses may want the cash drawer to open for certain payment types and remain closed for others. Here’s how to set it up:
Login to the POS Back Office Web Portal.
Go to Settings from the main menu.
Select Payment Types.
Click on the payment type you want to edit.
Click the dropdown button near ‘Additional Options’.
Toggle “Cash Drawer Enable” ON or OFF.
Click Update to save the changes.
This ensures that the cash drawer opens only when necessary.
How to Manually Open the Cash Drawer
If you need to open the cash drawer manually for reasons like cash counting or shift management, follow these steps:
Open the POS App Main Menu.
Select New Sale.
Click the 3-dot button in the top-right corner.
Select Open Drawer.
Note: The Open Drawer button will only appear if the Shift Management feature is enabled in the Back Office Web Portal under the Features section.
How to Change Drawer ESC/POS Commands
Open the POS App Main Menu.
Go to Settings.
Select Printers.
Click Add (+) button or edit an existing printer setup.
Click Advanced Settings.
Check the existing drawer commands.
If the current command does not work, enter a different command based on your POS terminal.
Click Save.
Note: Ensure the “Connect Cash Drawer with Printer” option is enabled.
If your POS terminal does not work with the above commands, search online for your terminal's specific commands and enter them using the steps above. If you still face issues, contact our support team for assistance.
A properly set up POS system should automatically open the cash drawer when needed. If the cash drawer does not open, follow these steps to check and fix the issue.
Troubleshooting Cash Drawer Issues
Check Printer Setup: Ensure that the cash drawer option is enabled in the printer settings.
Verify Cable Connection: Make sure the cash drawer cable is securely connected to the correct port on the POS terminal.
Inspect the Cable: Check for any damage or loose connections that may affect the connection.
Review Payment Method Settings: Some payment types may require specific configurations to open the cash drawer. Ensure the correct settings are applied.
Confirm Correct Port: Some POS terminals have multiple ports that look similar. Double-check that the cable is plugged into the correct port for the cash drawer.
Check Drawer ESC/POS Commands: If the drawer does not open, check the cash drawer commands in your POS settings. Some terminals, like iMin and Sunmi, use different commands:
Default cash drawer command: 1B,70,00,3C,FF
iMin cash drawer command: 10,14,00,00,00
By following these steps, you can resolve most cash drawer issues and ensure smooth operations.