Read the full promotion terms: Start by opening the promotion’s full terms and conditions and cross-check each item on the checklist below.

Record details: Note the promotion name, date of acceptance, any promo code used, and the exact language for wagering and withdrawal rules.

Follow sequence: Deposit, opt in, meet play-throughs and verification steps in the order required by the operator to avoid forfeiture.

Contact support with evidence: If something is unclear or a bonus is missing, provide screenshots and timestamps when you contact support.

Eligibility and age: Confirm that the promotion applies to your account type and that you meet the legal age requirement in your jurisdiction. Minors cannot participate in gambling promotions.

Geographic restrictions: Check whether your country or state is excluded. Many offers are limited by location and will not apply if you are in a restricted region.

Promo code or opt-in: Verify whether a code is required or whether you must opt in through the promotions page or email to trigger the bonus.

Minimum deposit rules: Identify whether a qualifying deposit is required and how it should be made. Note that some payment methods may be excluded from promotions.

Wagering requirements: Look for how wagering is calculated (for example, whether it applies to deposit only, bonus only, or deposit plus bonus) and the multiplier format. Understand which games contribute to clearing requirements.

Game weighting and exclusions: Check which games count fully, partially, or not at all toward wagering. Many slots count differently than table games and video poker.

Maximum bet limits: See whether there is a cap on stake size while playing with bonus funds—exceeding limits can void winnings or the bonus.

Withdrawal restrictions and caps: Note any limits on the amount you can cash out from bonus winnings or maximum convertibility rules.

Bonus validity and expiry: Find the time window to meet wagering and the expiration of unused promotions or free spins.

Multiple bonuses and stacking: Determine if you can hold more than one active bonus and whether combining offers is permitted.

Verification and KYC: Prepare to provide identity documents. Accounts without completed verification may have withdrawals delayed or refused.

Returned bets and voided spins: Identify policies for voided or refunded bets, which can affect wagering progress.

Account activity rules: Check for inactivity requirements or rules about linked accounts and shared devices to avoid bonus revocation.

Bonus not credited: Confirm you met opt-in and deposit rules and the correct promo code. If correct, contact support with deposit confirmation and timestamps.

Wagering not progressing: Verify game weighting and excluded games. Switch to fully counted games or contact support if the math differs from the published terms.

Withdrawal blocked or delayed: Provide requested KYC documents promptly. Ensure you completed any required wagering and did not exceed bet limits while on bonus funds.

Unexpected bonus removal: Review whether rule breaches (multiple accounts, restricted payments, or location mismatch) caused removal. If you believe enforcement is incorrect, supply evidence to support your case.