Read the promotion terms: The promo page and the full terms and conditions should list eligible games or categories (for example, selected slots or specific providers).

Look for an eligibility list in the game lobby: Many casinos mark eligible games with a tag or provide a filtered view showing only eligible titles.

Check the FAQ and help center: Common promotions often have a short help article listing eligible games and exclusions.

Contact support: If you cannot find the list, ask customer support to confirm which titles are eligible for your specific bonus and your location.

Verify mode and balance: Ensure you are playing in real-money mode with the bonus active; play in demo mode or on a different balance is usually not eligible.

Wagering contribution: Not all games contribute to wagering requirements equally. The casino’s terms will indicate whether slots contribute fully or at a reduced rate compared to other game types.

Eligible titles vs. excluded titles: A promotion may include a short list of allowed slot titles and/or a list of excluded games. Pay attention to both lists.

Maximum bet restrictions: While using bonus funds, there may be limits on how much you can stake per spin. Bets above this limit can breach the promotion terms and may void winnings.

Game provider restrictions: Some bonuses permit only games from specific providers; others exclude certain providers entirely.

Withdrawal conditions: Bonus funds are often locked until wagering or other conditions are met. Withdrawals before meeting conditions may result in forfeiture of the bonus and winnings.

Geographic and age eligibility: Promotions depend on your location and local rules. You must be of legal gambling age in your jurisdiction and meet any identity verification requirements before withdrawals are processed.

Confirm the promotion terms and the list of slot bonus eligible games for your account and region.

Switch to real-money balance and ensure any free spins or bonus credits are active.

Note any wagering rules, max bet limits, and whether bonuses can be used on progressive jackpots or feature-buy mechanics.

Keep track of your wagering progress in your account area so you know how close you are to meeting requirements.

Complete any identity or age verification the operator requests to avoid withdrawal delays.

Game play not counting: Confirm you were on an eligible title and in real-money mode. If correct, contact support with the session details and screenshot if possible.

Winnings not released: Check whether wagering is fully satisfied, whether a max cashout applies, or if verification is outstanding. Provide requested documents promptly.

Bets voided or bonus removed: Review max bet and game restrictions. Bets exceeding limits or using excluded games can void bonuses.

Regional restrictions: The promotion may not be available in your country; ask support for a clarification specific to your account.

Technical errors: Try clearing cache, switching browsers or devices, and then contact support if the issue persists.