Your SamCart Marketplace automatically sends emails to your customers whenever the following events happen...

  • New order is placed
  • A charge is refunded
  • A subscription is cancelled
  • A subscription charge is refunded
  • A subscription payment fails
  • A new affiliate is approved
  • A new affiliate is declined

You can customize the subject line + body text of these emails from your Marketplace Settings. Here's how you get there...

  • Click on Settings in the dropdown menu at the top-right of your account.
  • Then click on the Email tab in the left-hand sidebar to view your Marketplace Email Settings.

Customize Your Marketplace Emails

You can customize the Subject and Body for all of your automated SamCart emails. To do so, click the "Edit" box next to the email you wish to personalize. 

In the window that pops up, type in your email's subject line in the Subject field. Type the body text of the email in the Body field. 

Send Test Emails

Use the Send Test Email buttons to send yourself a preview of any Marketplace Email. After clicking, SamCart will send an example email to the email on your SamCart account.

The email will contain your Subject Line, Body text, and example data.

Here's an example of a test email for an Order Receipt...

Customize Your Email Footer

Customize the Footer of every email your marketplace sends out by clicking the Edit button next to Email Footer. Customize your Email Footer in the popup window provided, and click Save.

This Footer area will be included at the bottom of every email your customers receive from your SamCart Marketplace. Typically it is used for your business contact address. 

Enable Subscription Charge Receipts 

This On/Off toggle decides wether your customers will receive email receipts when a subscription charge occurs. 

While all customers will receive receipts when a new order is placed, you can decide wether your customers receipts when a subscription charge is run. 

  • Select On to have your customers receive an email receipt each time a subscription charge bills them.
  • Select Off to disable subscription charge receipts.

This feature effects every product in your SamCart Marketplace. Turning this feature on means all of your subscription products will send receipts.

Enable Self-Cancellation Links

Turn this feature On and every Subscription Charge Receipt your customers receive will also contain a link where a customer can see + manage their own subscription. 

To learn more about this feature, visit the Subscription Self-Cancellation Help Article.

Enable Affiliate Sale Notification

Turn this feature On to send an email to your Affiliates anytime an order is placed under their Affiliate Token. The email your Affiliate receives will contain some basic information about the order, and their commission earned on the sale.

To learn more about how the SamCart Affiliate Center, check out the full Help Article here.

Email Short Codes

SamCart's emails will automatically pull your Marketplace's Dark Logo (which can be uploaded in your Marketplace Settings) as well as information about your customer and the relevant order information. 

If you'd like to personalize your emails using anything from the customer's name to the product they purchased, include the short codes below in the body or subject lines of your emails:

Order Receipt Shortcodes

  • First Name:  ##first_name##
  • Last Name:  ##last_name##
  • Full Name:  ##customer_name##
  • Email Address:  ##email##
  • Phone Number:  ##phone_number##
  • Product Name:  ##product_name##
  • Thank You Page:  ##thank_you_page##
  • Order ID:  ##order_id##
  • Date of Purchase:  ##date_of_purchase##
  • Time of Purchase:  ##time_of_purchase##

Refund Notification Shortcodes:

  • First Name:  ##first_name##
  • Last Name:  ##last_name##
  • Full Name:  ##customer_name##
  • Email Address:  ##email##
  • Phone Number:  ##phone_number##
  • Order ID:  ##order_id##
  • Date of Purchase:  ##date_of_purchase##
  • Time of Purchase:  ##time_of_purchase##
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