Merges cannot be undone once completed. If you have any questions, please contact Sandbox Support by utilizing our online chat, or email: sandboxsupport@procaresoftware.com
To merge duplicate children, you will need to do the following:
Click on Child A’s profile (in the Families tab)
Click the three dots at the top of their profile
Click ‘Merge with another Family’
You should now see Child A’s duplicate profile
Click Preview
Click Confirm
You will now see Child A listed twice
Click the three dots at the top of one of the duplicated profiles
Click ‘Merge with another Child’
Select the duplicated profile from the drop down (ensure you have the correct name selected in the drop down)
Click Preview
Click Confirm
You may see duplicate guardians and contacts after completing the above. To merge duplicate guardians and contacts, you will need to proceed with the following steps:
1) Click the three dots next to the duplicated guardian or contact’s name
2) Click ‘Merge with another Guardian’ / ‘Merge with another Contact’
3) Select the Guardian or Contact you would like to merge
4) Continue with each guardian and/or contact until all duplicates are merged