In order to take advantage of the Online Payments ability, your center will need to have it enabled in their account.
How to Add Payment Methods:
First, log into your Parent Portal account or Parent App, and then navigate to the Settings. Here you will need to select the Payment Details/Information section, and then select Add Payment Method. Now you can add in your Credit Card information and/or Direct Debit/ACH/E-Check information.
When adding a new Direct Debit/ACH/E-Check payment method, you will need to complete a verification process before it can be used to pay invoices.
How to Verify Your New Direct Debit/ACH/E-check payment method:
After you add this new payment method, you will need to wait for two micro-deposits (each under a dollar) to be deposited into your bank account within 1-4 business days.
Parent Portal - Once you receive these deposits, you will need to log into your Parent Portal account (browser), go to Settings, then Payment Details and then Verify. Now you will be able to enter the amounts of the two micro-deposits and click Save.
Parent App - In the Parent app, you would go to Settings, then Payment Information, and click on the ACH payment method. Then click on Verification Status - Unverified, enter in the amounts, and click Save.
Now you will be able to use this payment method to pay your invoice(s).
If you have any other questions, please contact your center!
Please Note: Direct Debit/ACH/E-Check is not currently available to our Canadian customers.