Santé partners with Shippo to power shipping labels and rates for your store. Once the Santé team has set up the Shippo integration on our end, there are a few one-time steps to complete on your end to finalize it.

Good news: this is a one-and-done setup. After it's complete, all of your labels and shipping will continue to be handled directly in Santé — Shippo just runs in the background.

On your first login, Shippo will send a two-factor authentication (2FA) code to the Santé team, and we'll pass it along to you. After that initial login, feel free to change the account email to your own so you no longer need to go through us.

Once you're logged in, click the Settings (gear) icon in the top right corner of the page.

From here, there are three main settings to configure for your store.
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Go to Carriers > Your Accounts.

Here you can add your UPS, FedEx, and other shipping accounts to your store. Click + Connect Carrier Account and follow the prompts for each carrier you use.
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Go to Rates at Checkout, then click Add Shipping Option.

The shipping options you add here will be available to your customers on your storefront, and they also determine how rates are calculated at checkout. While you're on this page, confirm your sender address and default packaging are correct — shipping weight is calculated from the item weights set in your store.
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Note: Packaging needs to be set up, and it can just be a random place holder. It does not need to be the accurate dimension and weight.
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Go to Billing under the Account section.

This step is important if you want to print labels through Santé: Shippo requires a card on file, which is billed as you print your shipping labels.
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That's it! Once these steps are complete, the integration runs in the background. You'll continue to handle all labels and shipping directly in Santé — you shouldn't need to return to Shippo for day-to-day operations.

If you run into any issues during setup, reach out to the Santé team and we'll walk you through it.