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My Order Was Cancelled or Refunded. When Will I Get My Money Back?

Refund timing, when will I get my money, cancelled order refund, pending charge, authorization hold

This depends on the status of your order:

If your order was cancelled:

  • The charge on your card was only an authorization (pending charge)

  • This authorization will disappear after your bank processes it

  • You will not see a separate refund, the authorization charge will simply drop off

If your order was delivered and then refunded:

  • Refunds are processed by the store

  • Most refunds appear within a few business days

  • Timing depends on your bank or card provider

You can find the store's contact information on the receipt that was emailed to you, or by clicking on "More info" on the store's delivery website under the store description.

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