Handling Customer Issues
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10 articles
Who handles customer complaints — me or Saucey?
A customer says their order never arrived. What now?
What should I do if an order failed but wasn’t returned to the store?
💸 How to Issue a Partial Refund
🛠️ What to Do When a Customer Reports a Faulty Product
📦 What to Do When a Customer’s Order Is Missing an Item
🕵️♂️ How to Identify Potentially Fraudulent Orders
🧰 How to Report a Technical Issue to SauceyDirect
How to Refund a Customer Using Green Payment Solutions / NMI
How to Search Transactions in NMI for a Dispute or Chargeback