Handling Customer Issues
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10 articles
- Who handles customer complaints — me or Saucey?
- A customer says their order never arrived. What now?
- What should I do if an order failed but wasn’t returned to the store?
- 💸 How to Issue a Partial Refund
- 🛠️ What to Do When a Customer Reports a Faulty Product
- 📦 What to Do When a Customer’s Order Is Missing an Item
- 🕵️♂️ How to Identify Potentially Fraudulent Orders
- 🧰 How to Report a Technical Issue to SauceyDirect
- How to Refund a Customer Using Green Payment Solutions / NMI
- How to Search Transactions in NMI for a Dispute or Chargeback